Refund Policy

If you're not happy with your pass for any reason, you can ask for a full refund within 30 days of the payment.

This applies to your first payment and to each monthly renewal.

Refunds are handled by our payment provider, Paddle. Visit paddle.net and look up your order using the email on your receipt, or reply to your Paddle receipt email.

You can also contact us at shirebyshire2026@gmail.com and we'll help.

The refund goes back to the card or account you paid with. Your bank may take a few days to show it.

Cancelling stops future payments. You can cancel any time under Account › Manage pass, and you keep Knight and Lord until the end of the month you've paid for.

If you're refunded, the pass may stop working straight away.

This policy doesn't affect your legal rights as a consumer. Paddle's own refund policy also applies: www.paddle.com/legal/refund-policy.